Accessibility Statement

Hilton Spence is committed to ensuring digital accessibility for all users, including people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards.

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We aim to make our website accessible and usable in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

We have taken the following measures to support accessibility on this website:

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• Clear and consistent navigation

• Logical heading structures

• Alternative text for meaningful images

• Sufficient colour contrast between text and background

• Keyboard navigability for key functions

• Responsive design for use on mobile, tablet and desktop devices

• Plain English content where possible

We recognise that accessibility is an ongoing process. We regularly review our website and aim to identify and address accessibility barriers as part of our development and maintenance processes.

This website is designed to be compatible with:

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• Recent versions of major browsers including Chrome, Edge, Safari and Firefox

• Screen readers and assistive technologies

• Mobile and tablet devices

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Older browsers or unsupported technologies may not display content optimally.

While we strive to ensure full accessibility, there may be some limitations. For example:

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• Some older PDF documents may not be fully accessible

• Third party content or embedded tools may not be fully compliant

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We are working to improve these areas where reasonably practicable.

If you require information on this website in an alternative format, such as:

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• Large print

• Accessible PDF

• Audio format

• Plain text email

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Please contact us and we will aim to provide the information in a suitable format.

If you experience any difficulty accessing content on this website or have suggestions for improvement, please contact us:

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Email: enquiries@hiltonspence.com
Telephone: 0151 317 7676
Address: 15 Milner Road, CH60 5RT, Heswall

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When contacting us, please include:

• The web page URL

• A description of the issue

• The type of device and browser you were using

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We aim to respond to accessibility feedback as soon as possible.

If you are not satisfied with our response to an accessibility concern, you may contact the Equality Advisory and Support Service (EASS) for further guidance:

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Website: www.equalityadvisoryservice.com
Telephone: 0808 800 0082

This statement was last reviewed on: February 2026

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We review this Accessibility Statement annually and whenever substantial changes are made to the website.