Privacy Policy

These Terms & Conditions govern your use of this website, www.hiltonspence.com.

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By accessing or using this website, you confirm that you accept these Terms & Conditions in full. If you do not agree, you must not use this website.

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This website is operated by Hilton Spence, a Family Law Firm registered in England and Wales. References to "we", "us" and "our" refer to Hilton Spence.

Hilton Spence is a Family Law Firm authorised and regulated by the Solicitors Regulation Authority (SRA).

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Data Controller: Hilton Spence
Registered Office: 15 Milner Road, CH60 5RT, Heswall
Email: enquiries@hiltonspence.com
Telephone: 0151317 7676

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For the purposes of data protection law, Hilton Spence is the data controller of your personal data.

We may collect, use, store and transfer different types of personal data including:

Identity Data

Name, title, date of birth.

Contact Data

Address, email address, telephone number.

Case Related Data

Information relevant to your family law matter, which may include highly sensitive personal data.

Financial Data

Bank details, billing information and payment records.

Technical Data

IP address, browser type and version, time zone setting, operating system and platform.

Usage Data

Information about how you use our website.

Communications Data

Records of correspondence and enquiries.

As a Family Law Firm, we may process special category data, including:

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• Health information

• Information about children

• Information relating to criminal proceedings

• Information revealing racial or ethnic origin

• Information concerning sexual orientation

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We process this data only where necessary for the establishment, exercise or defence of legal claims or where otherwise permitted under Article 9 UK GDPR.

We collect personal data in the following ways:

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• When you contact us via our website

• When you call or email us

• When you instruct us

• From third parties such as courts, barristers, experts or the opposing party

• Automatically through cookies and website analytics

We process your personal data on one or more of the following lawful bases:

Contract

Where processing is necessary to provide legal services to you.

Legal Obligation

Where we are required to comply with regulatory or legal obligations, including SRA requirements and anti money laundering legislation.

Legitimate Interests

Where processing is necessary for our legitimate business interests and does not override your rights.

Consent

Where you have provided clear consent, for example for marketing communications.

Legal Claims

Where processing special category data is necessary for the establishment, exercise or defence of legal claims.

We use your data to:

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• Respond to enquiries

• Provide legal advice and representation

• Carry out identity and anti money laundering checks

• Manage billing and payments

• Comply with regulatory obligations

• Improve our website and services

• Maintain records

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We do not sell your personal data to third parties.

We may share your data with:

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• Courts and tribunals

• Barristers and legal experts

• Opposing solicitors

• Professional advisers

• IT and case management system providers

• Regulatory authorities including the SRA

• Identity verification providers

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All third party service providers are required to respect the security of your personal data.

We do not routinely transfer personal data outside the United Kingdom.

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If we use service providers based outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

We have implemented appropriate technical and organisational measures to protect your personal data from:

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• Unauthorised access

• Loss or misuse

• Alteration or disclosure

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Access to your personal data is limited to those who have a business need to know.

We retain client files in accordance with our regulatory obligations and internal retention policy.

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Typically, family law files are retained for a minimum of six years after the conclusion of a matter, although this may vary depending on the nature of the case and regulatory requirements.

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Website enquiry data is retained only for as long as necessary to respond to your enquiry.

Under UK data protection law, you have the right to:

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• Request access to your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to processing

• Request restriction of processing

• Request transfer of your data

• Withdraw consent where processing is based on consent

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To exercise your rights, please contact us using the details above.

We may send you legal updates or marketing communications if you have opted in to receive them.

You can opt out at any time by:

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• Clicking the unsubscribe link in emails

• Contacting us directly

Our website uses cookies to distinguish you from other users and improve functionality.

Full details are available in our Cookie Policy.

If you are concerned about how we handle your personal data, please contact us first.

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

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Website: www.ico.org.uk
Telephone: 0303 123 1113

We may update this Privacy Policy from time to time. The latest version will always be available on our website.